Motor Claims Consultant

We have part-time positions available for claims consultants to join our Motor Claims department based in Perth.

This role is predominantly working from home with the requirement to come into the office 1 day a month or if you’re having IT issues.

Joining an existing team, you will be responsible for the management of claims post lodgement until the closure stage of the Motor Claims process. This role will see you managing claims in a professional and proactive manner whilst ensuring that legislative and policy requirements are followed. You will be required to liaise with internal and external stakeholders where required and uphold the IAG values.

Start date: 10.02.2023. Monday to Friday, between 8.30am – 5.00pm. Part Time Permanent Roles.

Training: Full time hybrid training will begin from the start date, Monday to Friday and will run for 6-8 weeks. We do require your commitment to the full-time training. WFH training will run from 9am to 5.30pm AEST and Office training will run from 9am to 5.30pm local time.

Key Responsibilities:

• Applying your expertise and ensuring alignment with policy and procedures
• Managing inbound and outbound calls within a high-volume call centre environment
• Working towards KPIs to deliver a high standard of claims management that results in effective outcomes
• Working autonomously and in a high achieving team environment
• Develop and maintain a consistent approach in your decision making, ensuring a fair and professional outcome for our stakeholders
• Interacting with customers over the phone as well as online via our future live Webchat function

 

Skills & Experience

• Demonstrate strong technical experience in the insurance claims industry is advantageous
• A solid understanding of customer service and passion for helping people in times of need
• Efficient problem-solving skills
• Confident in using multiple different systems and platforms simultaneously
• High attention to detail and ability to follow policies and procedures
• Ability to work autonomously and as a team
• Highly motivated, reliable and demonstrated decision-making skills

 

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

 

Start your career journey with us Applications close on the 9th of December 2022

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website. https://www.iag.com.au/reconciliation.